Privacy Policy

Your Privacy

We respect your privacy and will take reasonable measures to protect it, as more fully detailed below. In the course of our dealings with you, we will collect and process personal information about you. Personal information includes any information allowing us to identify you as an individual, for example, your name, your email address or your telephone number.

We are committed to protecting your privacy. We will use your personal information in accordance with all applicable laws and regulations that relate to data protection and privacy.

Our privacy policy tells you:

1. what personal information we collect;
2. why we collect this information;
3. how we will use it;
4. who else will see it;
5. how you can contact us;
6. your rights in relation to the personal information that we hold, including your rights to change, delete and see your information.

If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.

What information do we collect?

We collect the following types of information:

Information we collect when you register with us:

1. We may ask you for a number of pieces of information including:
2. your name;
3. your email address;
4. a password
5. whether you would like to receive information from our news letter

If you are placing an order, we will also ask for your payment card number, expiry date and CVV number.

We will also ask for your delivery address, your billing address

When collecting good from one our collection points we will ask for;

1. Proof of identity - ID Book or Passport (this information will not be stored)
2. the payment card you used to make the order

Information we collect about how you use our website and apps

When you shop with us, browse our websites or other organisations' websites where our adverts are shown, we will collect:

1. information about any devices you have used (including the manufacturer, model and operating system, IP address, browser type and mobile device identifiers);
2. cookies and information about your online browsing and purchasing behaviour and history on our website, your location, your product selection, and information about when you click on one of our adverts (including those shown on other organisations' websites);
3. details of your purchases with or through us;
4. photos and videos you have uploaded on our web and mobile platforms and applications;
5. information about your preferences in connection with our website, for the purposes of enhancing and personalising your experience;
6. information when you "share this" product review via Facebook, Twitter, Instagram and other social media channels.

If you register an account with us, we may be able to link the information collected from you before registration and apply it to your registered account or future information that we collect after you have registered.

3. Why do we ask for this information?

When you place an order online, through our website, or through our contact centre, we need your contact and payment information to enable us to take payment and fulfil your order. You can browse our website without providing us with any of this information. When you want to place an order via the website, we ask you to login or register so you can open a customer profile and upload and save images, save your browsing information and your preferences and retrieve them from any of your devices. You do not have to give us permission in order to use our website.

By opening an account with buildmate you are giving buildmate permission to send you marketing and promotional material using your address, telephone number, email address and SMS, so that we can send you free gifts, discount vouchers, invitations to events, special offers, market research, and other marketing material that we believe may be of interest to you. If you give permission, you will be able to withdraw it at any time by:

logging into your account and updating your preferences

1. emailing
2. telephoning / SMS

Even if you choose not to receive this marketing information, we may still use your personal information to provide you with important services communications, including communications in relation to any orders you submit or products you purchase.

How do we use your personal information?

We have set out below the purposes for which we use your personal information.

Who do we share your personal information with?

By using the buildmate website you agree that buildmate may disclose your personal information with third parties only in the following circumstances:

1. to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
2. to our divisions, affiliates and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
3. to our suppliers in order for them to liaise directly with you regarding any faulty Goods you have purchased which requires their involvement; and
4. We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, buildmate is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

We may pass personal information to our insurers in the event that a claim is made or could be made against us.

In the event that we sell or buy any business or assets, we may disclose personal information held by us to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our corporate group), personal information held by us will be one of the transferred assets.

We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply any agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates); or to protect our rights, property or safety or those of our customers, employees or other third parties.

Links to external sites

We may provide links to the websites of other third-party companies from our website. Your use of those websites is subject to the terms of use and policies available on those websites.

From time to time we may also establish relationships with third parties that will enable you to access the websites or applications (such as video players) of such third parties directly from our own websites or applications. Each third party operates its own policy regarding the processing of personal information and the use of cookies on its website(s) or through its applications and you are advised to read the third party's privacy policy and cookies policy.

Please note that third party websites and applications are not under our control. When you click through to these websites or access these applications you leave the area controlled by us. We do not accept responsibility or liability for any issues arising in connection with the third party's use of your data (including your personal information).

Where will your personal information be processed?

Your personal information may be transferred to, and stored and processed in, one or more countries outside South Africa, including countries which do not provide equivalent protection for personal information. In these circumstances, we will take reasonable steps and implement appropriate measures to ensure that your personal information is adequately protected in accordance with the law.

Your rights

You have the right to ask us to:

1. Confirm what personal information we hold about you and provide you with a copy of that data;
2. Correct any personal information that is inaccurate;
3. Temporarily stop using your information if you are questioning our right to use that data;
4. Stop using your personal information unless we can demonstrate a valid reason why we need to continue to hold that data e.g. to support a product warranty;
5. Stop using your personal information to send you marketing materials such as our catalogue, marketing email, discounts or vouchers.
6. Provide you with the personal information that you have provided to us, in a structured and commonly-used electronic format, or transmit that information directly to another company if that is technically feasible.

Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.

We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.

Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.

Do you use Cookies and why?

Buildmate passively collects information from your browser, including an IP address, browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie information, and the page requested by using Cookies.

A cookie is an alphanumeric identifier which buildmate's computer system transfers to your hard drive through your web browser when you visit the website. It enables our system to recognize you when you visit the website again and to improve our service to you. It also enables us to diagnose problems with our server, to report and aggregate information, to determine the fastest route for your computer to use in connecting with the website, and how to better administer and improve the website. It also enables us to compile aggregate information about your website access and use. We can use this information to enhance the content of the website and to make it more user-friendly.

How to contact us?

To update your details or ask for a copy of your personal information:

You can call us on: 021 638 3121

Or you can email us at [email protected]

Protecting your personal information

The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.

If you disclose your personal information to a third party, such as an entity which operates a website linked to this website or anyone other than buildmate, buildmate shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party. This is because we do not regulate or control how that third party uses your personal information. you should always ensure that you read the privacy policy of any third party.